Universal Tours, Inc.
 Terms & Conditions

"Without a Travel Agent, Your on your own"
 

RESERVATIONS AND PAYMENTS
Land tours require a $200 deposit per person within 72 hours after making reservations. The balance or final payment is due at Universal Tours’ office 60 days prior to departure.  Universal Tours accepts the following methods of payment:  travel agency check, credit cards, debit cards, bank cashier’s check, U.S. Postal Money Orders, and cash. Credit Cards – In order to keep the lowest possible price, all prices are based on cash/check payment. VISA, MasterCard, American Express and Discover are accepted as a convenience to our customers, but are subject to a 4% service charge. Credit/debit card payments must be accompanied by a signed Universal Tours authorization form in order to process any documents.

TOUR PRICES
All prices quoted are based on inclusions as listed in the individual tour packages. Prices for air inclusive tours include airfare, land costs, sightseeing, boat fees (as applicable), and meals as outlined. Prices for land only tour packages do not include airfare. Foreign airport departure taxes are the sole responsibility of the traveler and are not included in any package price. Departure taxes vary by airport. Taxes are listed on this website and are current as of December 20, 2002. Taxes are subject to change without notice.

CHILDREN/INFANTS
Universal Tours is pleased that our airline partners offer child discounts between the ages of 2-11 for our Asian tour packages. Child fares for airlines vary dependent upon carrier. Infant fares are also available. Please inquire at time of reservation.

CHANGES
Universal Tours is happy to modify any tour program when possible to meet the traveler’s requirement, however, a fee of USD $50 will be charged for each revision made to a reservation after booking and confirmation. This fee does not include any penalty imposed by an airline for flight itinerary changes. Airline change fees are the responsibility of the passenger and varies by airline.

CANCELLATIONS
Notice of cancellation must be made in writing and received at Universal’s office more than 60 days before departure. All cancellations are subject to a minimum processing fee of $100 per person, regardless of the reason, to offset the the costs of handling the reservation. Universal Tours strongly recommends the purchase of a travel insurance policy and can recommend different plans to suit your needs. For cancellations received within 60 days of departure, the following per person cancellation fees apply:

Land tours
75-61 days prior $100 Deposit
60-46 days prior $150
45-32 days prior $200 or 25%*
31-22 days prior $200 or 25%*
21-8 days prior $300 or 50%*   
7- Departure Date 100 %
* Whichever is higher.
No shows, non-arrivals or early check outs from hotels will receive no refund. Additional fees for air, theatre, and rail tickets may apply. Any reinstated cancellation will be subject to a fee of $25 per person.

Universal Tours strongly recommends the purchase of a travel insurance policy and can recommend different plans to suit your travel needs. 

TRAVEL DOCUMENTS
Your travel documents, including any air tickets, itineraries, and travel literature are sent out two weeks before your departure. Full and final payment is required in order to obtain travel documents. To ensure document delivery, all travel documents are sent via overnight express mail at a cost of $10.00 up to $20.00 per mailing address.
Depending on means of delivery. Passengers paying with Credit/Debit card this charge will show on statement as a service charge.

PASSPORTS
Each participant must possess a valid passport with an expiration date of at least 3-6 months after scheduled departure, depending on destination visited.

VISAS

Universal Tours can process all visa applications for you or you can apply on your own. Visa fees are not included in land tour packages. Please note that once visas are applied for, all costs incurred are non-refundable for any reason.

TOUR PARTICIPATION
Universal reserves the right to refuse or retain any member(s) of the group should circumstances so demand. Up to and including local authority envolvement. Universal shall be under no liability to any such person. Tour members are held responsible for carrying proper documentation and being in sufficient good health to undertake the tour. There will be no refund what so ever, for these circumstances.

TOUR GROUP SIZE
Tour group sizes may vary and Universal Tours (and its agents and local operators) reserves the right to operate tours at any size, or when necessary, with multiple coaches and tour escorts. For Passengers travelling on a custamized designed tour for a specific party will not apply.

AIR TRANSPORTATIONs
Airlines and airfares are based on roundtrip economy class (unless specified otherwise) and are subject to availability and change at any time without notice. Air tickets are subject to reservation, passenger initiated changes and/or cancellation rules, which may vary from airline to airline, and which may result in penalties and/or increased airfares, The pasenger is wholly responsible for these charges. All applicable airline rules apply. The Passenger Contract in use by the air carrier shall constitute the sole contract between the airline and the passenger.

BAGGAGE
Trans-Pacific airline baggage allowance is two (2) pieces of checked baggage with combined overall dimensions not to exceed 106 inches and not to exceed 70 pounds each. Local and intra-country flight may have much stricter baggage limitations. Universal Tours will advise you in case of this. All baggage and personal property is at owner’s risk from gateway departure to return. Universal Tours it' land operators, agents or subagents acting on behalf of Universal Tours will assume no resposibility and shall not be held liabel . Due to space limitation on buses and ships only one suitcase per person is recommended. Baggage/travel insurance is highly recommended.

ACCOMMODATIONS
All hotel rooms are equipped with private bath or shower, unless otherwise specified.  Room assignments are at the discretion of the hotel and specific requests cannot be guaranteed. Triple rooms may at times offer “roll away” as third bed. Universal Tours and or it's acting agent reserves the right to substitute hotels for hotels in similar categories without prior notice - based on availability.

HOTEL ARRIVAL AND DEPARTURE
Check-in cannot be guaranteed prior to 2:00 pm. Departure is normally required by 11:00 am.

HOLIDAY SURCHARGES
Surcharges may apply during certain dates due to trade fairs or holiday periods.

TIPS & TAXES
All taxes are included with the exception of airport departure taxes. Tips of a personal nature to local guides, drivers, porters and other personnel handling of your travel arrangements are not included.

HOTELS
The prices shown for the hotels used in our programs have been negotiated for the 2004 season and are indicative of the hotel’s own rack rates. Some hotels may occasionally offer special reduced rates in periods when their business is slow. These offers are normally made locally on short notice and do not have any impact on prices we have negotiated with the hotels on behalf of our clients.

ITINERARY VARIATIONS
Universal Tours (and its guides and local representatives) constantly strives to improve each itinerary. Improvements or unforeseen conditions may warrant itinerary changes, and we reserve the right to vary itineraries and to substitute hotels. Any resulting additional expense, cost adjustment, will be payable by the tour participants/the passenger and will be fairly pro-rated.

ITINERARY SEQUENCE
Every effort will be made to adhere to the itineraries as stated or requested. However, due to schedule changes and changes beyond the operator/airline’s control, some change of sequence may be necessary.

TOUR COST (Do not include)
Cost of passport, visas, port taxes, meals not specified in each program and tour conditions, optional excursions or extensions, excess baggage charges, accident baggage and trip cancellation insurance, transportation not specified in itinerary, all items not specified in our tour programs and items of a personal nature.

TOUR CANCELLATION
Universal Tours reserves the right to cancel or re-schedule any tour prior to departure in accordance with operating requirements or circumstances beyond its control. If a tour cancels, Universal’s sole responsibility is to provide a full refund without any other liability whatsoever. Universal Tours is not responsible for cancellation penalties imposed by airlines or other transportation carriers. Travel insurance is highly recommended.

PICTURE USAGE AND MAPS
Photographs used within this catalog are representative of the destinations published and may not always depict actual scenes from tour itineraries. Maps shown are for general information and may not accurately reflect actual routing. Maps shown are not always to scale. Copyright ©2002-2003 Universal Tours, Inc., and others, as noted.

COMPLAINTS
In the unlikely event of a complaint and/or refund request, please note that they must be submitted in writing, together with all supporting documents, to Universal Tours, Inc., no later than 30 days after the completion of the tour/services. Complaints and/or refund requests received after 30 days upon the tour/services completion date will not be accepted and Universal Tours, Inc. shall be released from any and all further liability. In case it pertains to any airline transportation service, any and all claims shall be resolved between the passenger and the airline directly. Although Universal Tours will make every good faith effort to assist the passenger.

RESPONSIBILITY
The responsibility of Universal Tours, Inc., and/or its agents, is strictly limited. Universal Tours shall act as agent of the tour members making arrangements for transportation, hotels, restaurants or other services and does not assume any liability whatsoever for any damage, loss, injury, death, accident or delay to person or property due to an act of default by any hotel, carrier, restaurant, company or other person rendering any of the services included in the tour, or by force majeure. Further, no responsibilities are assumed for any delay or damage due to illness, government restraints, pilferage, labor disputes, machinery breakdown, quarantine, acts of terrorism, weather or any other causes beyond Universal’s control. Universal Tours cannot be responsible for any acts of God, strikes, weather and other local or unforeseen conditions, which may disrupt the normal operation of the tour. Universal Tours highly reccomends the purchase of a travel insurance policy.


Washington Seller of Travel Registration Number: 601 639546

Member in good standing with the BBB

APPLICABLE LAW
Purchaser/passenger acknowledges that by booking and paying for a tour/travel services, he or she agrees to accept and is bound by the terms and conditions set out in this brochure. In the event that any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation or duty as contained or related to the Terms and Conditions. It is specifically agreed that the exclusive venue of such action shall be solely in the City, County and State of the operator’s principal place of business, which is the City of Seattle, state of Washington. Any agreement between tour operator and any travel agent, passenger, air carrier, hotel, ground operator, or other tour operator shall be valid only when accepted in writing by an officer of Universal Tours.

 

Your signature below verifies that you have read and accepted the "Terms & Conditions" above.

 

___________________________ Date:_____________      

                Passenger                                              

 
 

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